NAICS Canada 561420—Telephone call centres

Where 561420 sits

1. 56 Administrative and support, waste management and remediation services
2. 561 Administrative and support services
3. 5614 Business support services
4. 56142 Telephone call centres
5. 561420 Telephone call centres

Description

This Canadian industry comprises establishments primarily engaged in receiving and/or making telephone calls for others. These establishments are engaged in activities such as soliciting or providing information; promoting goods or services; taking orders; and raising funds for clients. This industry also includes establishments primarily engaged in answering telephone calls and relaying messages to clients; and establishments primarily engaged in providing voice mailbox services.

What 561420 excludes

• Gathering, recording, tabulating, and presenting marketing and public opinion data (see 541910 marketing research and public opinion polling)
• Organizing and conducting fund-raising campaigns for others (see 561490 other business support services (mex))
• Providing paging services (see 517310 wired and wireless telecommunications carriers (except satellite) (can))

Example activities

• floral wire service
• telemarketing bureaus
• telephone answering services
• telephone solicitation service on a contract or fee basis
• voice mail box services
• customer service call centers
• floral wire service
• message service, telephone answering
• order-taking for clients over the internet
• telemarketing bureaus
• telemarketing service on a contract or fee basis
• telephone answering services
• telephone call centre
• telephone message service
• telephone solicitation service on a contract or fee basis
• voice mail box services
• wake-up call services

561420 in other systems